Student services staff are central to the higher education experience, providing vital continuation support students.
Nearly two years after staff told us “We are at our limit” in a July 2024 survey, this report looks at how the picture has changed.
Revisiting key themes of rising pressure, reduced resources and increasingly complex student needs, it uses new 2026 survey data from our staff community to provide a snapshot of how perceptions have evolved and where challenges remain for university leaders to address.
Insights in this free report include:
- The extent to which staff feel their wellbeing is supported at work
- The percentage of staff considering leaving the sector
- How staff would describe the ‘vibe’ on campus
- Implications for senior leadership
- Financially mindful suggestions to save staff time and add capacity
