Students’ thoughts on financial support from universities and colleges

What’s inside?

Following our whitepaper, Money and mental health: how financial wellbeing impacts students, we wanted to examine the practical matters of financial support, including what students seek, how they seek it and when.

With student satisfaction central to institutions’ objectives, now is the time to capture the ‘quickest wins’ to amplify student satisfaction. But how can universities and colleges address high impact opportunities while increasingly needing to do even more with even less?

To help identify opportunities, we spoke to students for their thoughts on the financial support available from their place of study. This report presents our findings from a survey completed by 1,000 university students, conducted by Censuswide on our behalf.

What is covered?

The report seeks to provide understanding of students’ thoughts about financial support and guidance and their habits and preferences for seeking it. 

It also strives to identify opportunities to accelerate student satisfaction and help put processes in place to enable all students to access financial support in a world where staff and students are on campus less than ever before.

Key findings explored in this free, downloadable report include:

  • What are students’ expectations for financial support from their place of study?
  • Where do students go for financial guidance and advice?
  • When are students seeking financial support?
  • What stops students from turning to student services?
  • How can technology help provide a world class student finance experience?

Who is the report for?

This report aims to help those responsible for and interested in student support and the student experience at universities and colleges.